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Plan upgrade guide

Upgrade your plan in 6 steps

Plans belong to a workspace: upgrade once and every event and member in that workspace shares the new limits. Each step below has a real screenshot with the button to press circled and numbered.

1

Step 1

Sign in (or create an account)

Open the draw screen and press Login on the right of the top bar. No account yet? Press Register right next to it.

Top bar before signing in

  1. 1Login: opens the sign-in box.
  2. 2Register: creates a new account if you don't have one.

Sign-in box

  1. 1Enter your registered email.
  2. 2Enter your password.
  3. 3Press Login. You can also sign in with Google using the button below.
  4. 4Don't have an account?: switches to the sign-up form.

Note: A plan belongs to a workspace, not to a single event. If you were invited into someone else's workspace, switch to the workspace you want to upgrade before paying.

3

Step 3

Check your current plan, press “Upgrade plan”

The Plan & Billing page shows which plan the workspace is on and how much of each limit it has used: events, participants and members. Press Upgrade plan to move on to choosing a plan.

Plan & Billing page

  1. 1Upgrade plan: opens the plan picker.

Note: If the workspace is already on a paid plan, this spot shows Renew instead of “Upgrade plan”. The Invoices tab next to it keeps your past payments.

4

Step 4

Pick the plan you want

Compare what each plan includes, then press the choose button at the bottom of that plan's card. It turns into ✓ selected. Then press Continue to payment.

Plan picker

  1. 1Choose button: once pressed it shows ✓ selected.
  2. 2Continue to payment: moves on to your details. The same button also sits at the bottom of the page.

Note: Need more than the standard plans cover? Press Talk to our Enterprise team just below to get a plan designed for your event.

5

Step 5

Enter buyer and invoice details

Fill in the buyer's full name. Need an invoice for your company? Turn on Issue a company invoice and add the tax code, invoice email, company name and address. Check the total in the right column, then press Confirm payment.

Payment form

  1. 1Buyer's full name: required.
  2. 2Issue a company invoice switch: turn on when you need an invoice for a business.
  3. 3Invoice details: tax code, invoice email, company name, company address.
  4. 4Confirm payment: opens a box to double-check the transfer details.

Note: The tax code must be exactly 10 digits. Have a discount code? Enter it in the Discount code field on the right and press Apply before confirming.

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Step 6

Transfer and confirm payment

Right below the form is Payment method: scan the QR code with any banking app, or transfer manually using the exact account number, amount and transfer note. The confirmation box repeats every detail so you can check them; press Confirm payment in the box and the system starts looking for your transfer.

Payment method section

  1. 1QR code: scan it with your banking app; the amount and note are filled in for you.
  2. 2Transfer note: if you transfer manually, use exactly this code so the system can match your payment.

Confirm payment box

  1. 1Check the transfer note and amount against the transfer you make.
  2. 2Confirm payment: creates the transaction and waits for the money to arrive. Press Go back to change anything.

Note: The system checks for the transfer on its own. As soon as the money arrives the plan is upgraded and the page returns to Plan & Billing. With a company invoice the request is handled manually: the plan is upgraded once the transfer has been reconciled.

Ready to upgrade?

Jump straight to your workspace's Plan & Billing page and follow the steps above.

Open Plan & Billing

Frequently asked questions

How do I get a VAT invoice for my company?+

At the details step, turn on Issue a company invoice and fill in the tax code, company name, address and invoice email. The request is handled manually and the invoice is sent to the email you entered.

How long after the transfer is my plan upgraded?+

For a regular payment the system checks the transfer automatically and upgrades the plan as soon as the money arrives. With a company invoice the plan is upgraded after the team reconciles the transfer.

What if I typed the wrong transfer note?+

The system matches payments by the transfer note, so a wrong note may not be picked up automatically. Contact support with a screenshot of the transfer and we'll sort it out.

My plan is about to expire. Where do I renew?+

Same place, the Plan & Billing page: a workspace on a paid plan has a Renew button. Each renewal adds 30 days from the current expiry date, or from today if the plan has already expired.

Who do I contact if the payment fails?+

Press the support button (the headset icon) in the bottom-right corner, or send a request from the Contact page. Include your transfer note and a screenshot of the transfer.